We are dedicated to giving you the best service we can. Our aim is to provide a high quality of medical care with the personal touch. This can be possible if we work together. You will be given courtesy and respect at all times, in turn we ask that you treat the Doctors and all the Practice Staff with the same courtesy and respect.
We respectfully advise you that Abuse and Violence will not be tolerated - so that our relationships with you can continue on mutual trust.
We are a PMS Practice.
As from 1st April 2004 all practices will be working towards this new Government Contract to enable GPs to give you the best possible care. For you – the Patient this means that you:
Please inform us promptly if you have changed your name, address or telephone number.
You can do this by:
For change of name we need require proof by deed poll. Also to change incorrect date of birth we require proof with the correct date of birth on it, for example, your birth certificate or passport.
If you have been requested to bring a specimen for testing please ensure that you drop it off at the Practice by 10:30am in the designated area.
Patients must ensure that the specimen bottle is clearly marked with name and date of birth.
Specimens brought in after 10.30am will not be collected by our courier service and hence you will need to take it to Newham General Hospital to Pathology.
You may alternatively take the specimen straight to Newham General Hospital.
The consulting rooms, treatment rooms and WC’s in our premises are accessible to people in wheelchairs.
We store your personal health information on our computer system. This is strictly confidential to the team involved in your care, and will only be shared with other parties if we have your written consent or are required by law to do so.
We are a teaching and a training Practice linked with St Barts and The London and King's College University Hospitals.
Under this scheme, you can consult the pharmacist without an
appointment for a wide array of conditions such as those listed below
(for a full list of conditions that can be seen please pick up a leaflet
from reception) and they can prescribe and dispense any medication
that is required for treatment. This scheme is available in all of the
pharmacies listed. If you are usually exempt from prescription charges then you will get any medication you require free of charge. You will not be able to get any regular medication you are taking through this scheme.
Contact details for complaints:
PO Box 16738
Tel: 0300 311 22 33