How to Make and Cancel an Appointment

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

Our receptionists will be pleased to speak to you to explain our online consultations and help with any queries you may have.

They are here to help you obtain the very best possible service from the Practice. Please help them to help you by giving as much information as possible especially in an emergency

We wish to assure you that the rules of confidentiality apply to all of our Practice Staff

book an appointment

 

Online Triage Access

You can get an online consultation from your GP now. Simply click on this link and follow the instructions. A Doctor will read your submitted form and deal with it within 4 - 48 hours

 

Children's Appointments

We do appreciate that children can create a lot of anxieties and hence we will endeavour to see children the same day if the need arises

 

Appointment System

  • Fast Check-in System

To avoid queuing at reception, we have a self-check-in screen for patients attending the surgery for booked appointments. It is easy to use; just follow the step-by-step guide on the screen or ask reception for help

  • Delays

We always aim to operate an efficient appointment system and try to see patients on time, however, if a Clinician is running more than 30 minutes late you will be informed

  • Lateness

Unfortunately as a result of late attendances we have decided that if you are delayed for more than 15 minutes and you have not informed our receptionist prior to attending, we may request you to re-book another appointment. Please inform us if you are unable to keep an appointment as often it could be offered to somebody else

Download our Appointments Leaflet

 

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

 

Appointment Etiquette

In order for the smooth running of our Practice we advise you:

  • To avoid ‘squeezing’ in other members of your family into your slot
  • Try not to save several problems for one appointment
  • Not to attend the Surgery consulting times without an appointment, unless it is a genuine emergency. However please be prepared to wait until all patients with appointments have been seen first
 

Chaperone Policy

Woodgrange Medical Practice has a chaperone policy. All patients and clinicians have a right to request a chaperone during a procedure or examination.

Woodgrange Medical practice is able to offer patients a chaperone to be present. If you would like a chaperone present during your consultation or examination then please inform the reception staff when booking your appointment.

 

Language Line

For patients who require assistance with language translation during a consultation with one of Woodgrange Medical Practice’s Clinicians, we can organise for you a professional advocacy service so that a Health Advocate may assist you with translation during your appointment. 

The Health Advocate, where clinically appropriate will translate via a telephone translation service, between the Clinician and patient. Telephone interpreters can be booked in advance.  

This service is only available for pre-booked appointments. The advocacy service must be organised 5 working days in advance of your pre-booked appointment; please contact our reception staff who will organise this on your behalf.

Please note:

New Patient Health Checks Woodgrange Medical Practice does not book Health Advocates for new patient health checks
Midwife appointments

If you plan to attend the surgery for a midwifery (midwife) appointment, Woodgrange Medical Practice does not book the advocate; Instead, we will call the antenatal advocate number who will organise an advocate on your behalf

 

Cancel appointments you don't need