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How To Book Appointments
Appointment Procedure
Urgent / Non-urgent appointments
Urgent queries will be actioned on the same day. Non-urgent queries will be actioned within 7 working days.
Ways to book:
EMMA
Introducing EMMA, our new virtual Receptionist who never misses a call!
A Quicker Way to Get Through to Us
We have made a change to help you reach us more easily.
When you phone the surgery, you'll now be greeted by EMMA - a phone assistant who can take your details and help with things like appointment requests and prescription queries.
Don't worry - nothing else is changing.
You can still phone us as normal. You can still visit in person. And if you'd prefer to speak to one of our reception team, just say so - EMMA will put you through.
We’ve introduced EMMA because we know how frustrating it can be to hear an engaged tone or wait on hold.
Now, every call is answered straight away.
Our team is still here for you. EMMA just helps us help you faster.
A demo introduction on how EMMA will interpret your answers is available to view on Vimeo
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Appointment SMS Reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
Find out more about Innovative Text Reminders
New Data Protection Regulations from May 2018 (GDPR)
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.
On The Day Of Your Appointment
- Fast Check-in System: To avoid queuing at reception, we have a self-check-in screen for patients attending the surgery for booked appointments. It is easy to use; just follow the step-by-step guide on the screen or ask reception for help
- Delays: We always aim to operate an efficient appointment system and try to see patients on time, however, if a Clinician is running more than 30 minutes late you will be informed
- Lateness: Unfortunately as a result of late attendances we have decided that if you are delayed for more than 15 minutes and you have not informed our receptionist prior to attending, we may request you to re-book another appointment. Please inform us if you are unable to keep an appointment as often it could be offered to somebody else
Appointment Etiquette
In order for the smooth running of our Practice we advise you:
- To avoid ‘squeezing’ in other members of your family into your slot
- Try not to save several problems for one appointment
- Not to attend the Surgery consulting times without an appointment, unless it is a genuine emergency. However please be prepared to wait until all patients with appointments have been seen first
Chaperone Policy
Woodgrange Medical Practice has a chaperone policy. All patients and clinicians have a right to request a chaperone during a procedure or examination.
Woodgrange Medical practice is able to offer patients a chaperone to be present. If you would like a chaperone present during your consultation or examination then please inform the reception staff when booking your appointment.
Language Line
For patients who require assistance with language translation during a consultation with one of Woodgrange Medical Practice’s Clinicians
We can organise for you a professional advocacy service so that a Health Advocate may assist you with translation during your appointment.
The Health Advocate, where clinically appropriate will translate via a telephone translation service, between the Clinician and patient. Telephone interpreters can be booked in advance.
This service is only available for pre-booked appointments. The advocacy service must be organised 5 working days in advance of your pre-booked appointment; please contact our reception staff who will organise this on your behalf.
Please note:
- New Patient Health Checks: Woodgrange Medical Practice does not book Health Advocates for new patient health checks
- Midwife Appointments: If you plan to attend the surgery for a midwifery (midwife) appointment, Woodgrange Medical Practice does not book the advocate; Instead, we will call the antenatal advocate number who will organise an advocate on your behalf